If This Hotel Works Out a Few Kinks in its Service, It Will Put All of the Other Disney Hotels Out of Business!

 I recently had a 9 night stay at the Four Seasons. And things started out on the wrong foot. I know service and luxury and “luxury service” well having recently done a 90 First Class Five Star Trip around the world (see my blog: www.toscanoworldtrip.blogspot.com). And I stayed at the best hotels in the world, one of the best being the Four Seasons Florence, Italy. So for me luxury service starts when you arrive at the hotel and when you check in. The Disney Four Seasons is definitely not up to snuff in its front desk staffing. Some don’t have a clue, others give you wrong information because they probably don’t know the answer and are nervous. In any event this is not acceptable at any luxury hotel much less at a Four Seasons! Aside from that hiccup, the hotel has been great! The hard product (rooms, pools, lobby, outdoor areas) are fabulous! The location is great! Any room would be nice (I am in an Oak View Suite). The food is good. The bus which takes you to the Disney Parks is prompt and luxurious compared to any other bus line at the parks. And the spa is incredible-the staff, the masseuse and the facility is better than any hotel in Orlando! I will be staying here for 8 more nights and thus will probably know every aspect of this hotel as well as anyone by the time I leave (and I will be sure to write
another review then). As a frequent guest at the Grand Floridian and every other luxury hotel in the area, I can only say that once the Disney Four Seasons cleans up its front desk service act, these hotels better watch out because this will be the only real luxury choice in the Disney area!